Terms & Conditions
TAAQ Music Pvt. Ltd. ("Company", “We” or “Us” and their connotations) is the owner of the Brand 'Taaqademy' and operates a website (URL: https://www.taaqademy.com/) which is engaged in the promotion of service of providing online classes for music/musical instruments.
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These terms and conditions (“Terms”) describe the terms on which the Company grants Users access to our online Music Classes/Lessons/Workshops and other forms of music instruction (hereinafter referred to as ”Services”) and should be read along with the privacy policy available on https://taaqademy.com/privacy-policy.
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Users above 18 years of age are hereinafter referred to as “You”. Anyone below 18 years of age is assumed to be a child (“Child”) and has parental consent to use our Services. The term “Users” for the purposes of these Terms shall be read as You and/or Child.
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1. Terms of Service
By choosing to visit and/or avail any Services provided by the Company, you agree to these Terms (which may be amended from time to time). If you do not agree to the Terms of this agreement, you may leave this page and stop availing any of our Services.
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2. Description of Services
The Company provides and facilitates online music lessons for all ages and abilities. Our goal is to provide easy and accessible music instruction across instruments including but not limited to guitar, bass, piano, keyboard, drums, ukulele, violin, music production & technology, as well as vocal (hereinafter referred to as ‘Streams’) to any User who may be interested in availing such instruction. The idea is to facilitate such instruction online, allowing Users from anywhere to learn without restrictions.
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The Company has set out and defined Courses for all its Streams and its tutors will assist Users in making their way through these Courses with well-defined checkpoints, assessments, and opportunities for acquiring internal (created by the Company) as well as external (created by External Bodies with international credentials) Certifications/Qualifications.
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For accessing our Services, the Users may have to disclose ("Personal Information") including, but not limited to, name, e-mail ID, photograph, location and other contact information, gender and other demographics, birth date and year to validate the current age of the Child, etc.
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2a. Free Trials
The Free Trial is offered through our Website to enable Users to get a 20- to 30-min ‘Sample Session’ that is intended to provide (a) a quick assessment of Your musicianship/playing level (b) provide a short ‘demo’ of a typical class (c) recommend the appropriate course/stream based on discussion with You (d) discuss goals and help chart a roadmap for progress.
When You fill in the form for the Free Trial on our Website, you agree to be contacted by our Sales/CRM team to schedule the Free Trial session at a mutually convenient time. The Free Trial session will be primarily conducted by a Company representative who will primarily handle (c) and (d) as above; one of the Company’s tutors will then come in to handle (a) and (b). Once the Free Trial is concluded, We will send You an ‘Enrolment Offer’ detailing the start date, confirmed day/time of your Class and the assigned Tutor. Every effort will be made to ensure that the Tutor who conducted the Free Trial will be assigned as your Tutor for Your Classes, but the Company cannot guarantee this. Once the Enrolment Offer has been sent to You, please follow the instructions in the email to begin Your Classes.
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2b. Phone Number Registration and Automated SMS
Your phone number is required by our System to communicate with you. To register your phone number, you will be required to give a ‘missed call’ to 7676099000 to remove any DND settings You may have. An automated SMS will be sent by the system the day before your scheduled lesson; the SMS will ask you to confirm your attendance by giving a ‘missed call’ to a particular number. Simply click on the number - your smartphone will dial and automatically hang up. This ‘confirms’ your class with our system. If you’re unable to make it for your session, read further down on the same SMS and there will be another number to give a 'missed call’ to, in case you want to cancel. Dial and hang up. The system will record your cancellation. Please note the above works only for customers within India at the moment.
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2c. Sessions/Classes and Session Count
When you pay your fees, your ‘Account’ is charged with 'Sessions' or 'Classes', as per your selected Course/Package. This is called your ‘Session Count' or 'Class Count’. Every time you attend a class, this session count will diminish by 1.
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When your Session Count Drops to ‘0’, you will receive an SMS reminding you to pay your fees. Once your Count is at ‘0’, the system will not allow a class to be scheduled unless your dues are paid. Once the payment is made you need to share the screenshot of the payment made with info@taaqademy.com, so that we can update the session count in our systems.
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2d. Taking a Break from Sessions/Classes
If you wish to take a ‘Break’ from Sessions/Classes, you will have to let us know in advance and our staff can put you ‘On a Break’. This means you will be removed from the scheduler (thus losing your slot). When you wish to resume, you will need to find a new slot (day/time) if your old one is already taken. We recognize that your work/study commitments are also variable in the present time and we can help with putting you 'On a Break' even for just two weeks of classes. We will, however, not be able to do this for one week/a single class.
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Any Sessions left in your Account (your 'session count') can be availed once you resume.
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In case you have any realtime class-related issues (unavailability for class due to an emergency; unable to connect on the link provided; link not received; permanent slot change, etc.), please call 7676099000 (ext-2). Our enrolment team is not equipped to help you in the above areas.
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2e. Cancellation/Rescheduling/Refunds
Our Courses/Packages are provided through ‘Sessions’ or ‘Classes’, in a 1-on-1 format with a trained Tutor. These Sessions or Classes may, at any time, be included in observation/assessment by our Quality Monitoring Staff.
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If you are unable to make it for a Session/Class, we will not be able to give you another class to 'make-up' for the missed class. Your session count will go down by 1. This holds true for Drill Classes as well.
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In the unlikely event that we are unable to give you a class (e.g. due to an emergency on the teacher's side), your session count will not change; you are not charged for this class; you can avail the class on the same day/time, next week.
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Given the situation with frequent power cuts in some areas - if a power cut affects our faculty or you, leading to an incomplete class (defined as less than 40min), you will not be charged for that class. Your session count will not change.
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Once you enrol for a course/package and pay your fee, your account will be charged with the number of sessions you have paid for. If for whatever reason you are unable to avail all or any part of these sessions, no refunds will be issued for the allotted sessions.
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2f. Teacher Rotation
Taaqademy follows a policy of rotating teachers for ALL students. Apart from being an accepted method in professional music education worldwide, this has been deemed to be effective by the founders of the Company who are acknowledged experts in the field. Students have the opportonity to gain unique perspectives from a variety of competent performing musicians; and different tutors assess students regularly, ensuring students don't 'stagnate'. We DO understand student-teacher bonds are formed during learning, but it's important to shake things up every now and then to make sure that progress is consistent, independent of teacher familiarity.
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3. IP (Intellectual Property) Rights
The Company retains all rights (including copyrights, trademarks, patents, designs, logos, trade-secrets, know-how as well as any other intellectual property right) in connection to all information provided through our Services (including but not limited to the curriculum taught, all texts, graphics, photos, illustrations, apps and logos). You shall not copy, download, publish, distribute or reproduce any of the information contained on this Website or provided to you through your Sessions/Classes by tutors or social media in any form without prior written consent from the Company.
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5. Linking
You may establish a link to our site(s), provided that:
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the link is legal and not damaging to; and/or does not take unfair advantage of our reputation or business;
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such linking is not for personal advertising or promotional purposes (unless the Company has expressly agreed with it);
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the link is not from any website which promotes any political or religious views, or promotes or depicts intolerance, hatred, discrimination, violence, pornography or illegal activity;
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the link does not falsely imply or suggest that We endorse, approve of or are associated with the linked website, its web pages or any of its contents.
The Company may withdraw Your right to link to any site without notice and at any time at our discretion. Where any site and/or application contains links to other websites, web pages, resources, or mobile services which are proprietary to third-parties, other users, advertisers or sponsors, such websites, web pages, resources and mobile services are provided for your information only and You access them at your own risk. The Company will not be held liable or responsible for the content or operation of third party websites, web pages, resources or mobile services.
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6. Payments and Refunds
Our Services are provided upon receipt of payments as described in our Offerings/Courses information. Payments made by You shall be in accordance with the Offerings/Courses selected. All payments by Users shall be through payment mechanisms put in place by Us. Various options are provided to choose and proceed with payment for the Services, including but not limited to Card Payment facilities, Online Bank Transfer and E-Wallet Payment. Payment gateway mechanisms are governed by the terms and conditions of third-party providers and the User agrees to be bound by those terms.
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Credit/Debit/Cash Card/online bank transfers and other payment instruments may be processed using a Credit Card payment gateway or appropriate payment system infrastructure which will also be governed by the terms agreed to between the Users and the respective issuing bank and payment instrument issuing company. We shall not be liable for any unauthorized use, fraud, payment refunds, lost amount etc. in the transaction. The amount of refund payable shall only be limited to the amount paid by the User for Services which were not rendered to the User by Us.
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Free Trials provided as part of our Service, shall also be governed by these Terms.
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7. User Generated Content
The Company offers You the opportunity to submit content and materials, including but not limited to articles, commentaries, photographs, text, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or personally identifiable information for post, display, transmit, perform, publish, distribute or broadcast through our Website or Social Media platforms.
The Company may add/remove content from our Site and Social Media Platforms at its discretion. You hereby explicitly consent to video/sound recordings of the classes/recitals/performances conducted containing footage of You and/or recording of any video of You conducted on the Platform as a part of the Services being used on our Site or Social Media Platforms.
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All rights, ownership, and intellectual property in the ‘User Content’ created by You on or by availing our Services, during the period of the classes or the course, shall vest in the Company. You hereby explicitly consent and transfer all such rights, ownership, and intellectual property in the ‘User Content’ to the Company for a worldwide, royalty-free, and perpetual use. The Company shall have the sole and exclusive right to use, copy, modify, adapt, prepare derivative works from, distribute, perform, and display any/all such ‘User Content’.
Exceptions: If the User Content contains original work or otherwise copyright-able content that You intend to exploit for Your benefits, You will need to notify us in advance and we can make formal or informal agreements for the usage of such Content on our Website or Social Media platforms. If the User Content contains Intellectual property owned by other copyright owners such as songwriters, music labels, composers, etc., then such content may have its use limited by the platforms upon which it is posted. The Company makes no promise to showcase such content if the limitations of Copyright Law prohibit its exposure on our Website or any Social Media Platforms.
8. Consent to User Communication
You hereby explicitly consent to receiving communication from TAAQ Music Pvt. Ltd. by email, telephone, WhatsApp or text message for the purposes of providing alerts and information about our services.
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9. Compliance with Law
Users must comply with the laws that apply in the location that Users access Company’s Services from. You also promise that all the information You provide to Company on accessing and/or using the Services of Company is and shall remain true, accurate and complete at all times.
Notwithstanding any other provision of these Terms You agree and undertake not to:
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Attempt to modify, hack, adapt, merge, translate, decompile, disassemble, reverse engineer or create derivative works out of the Service or any part of the Service;
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Tamper or modify any curriculum module or information, copyright, trademark or other proprietary notices and legends contained on or in the Service;
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Create course modules/instruction design which mimics any part of our Service for personal commercial use;
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Include contact details intended to enable communication outside of the Service, in any Communication;
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Use your access to the Service, or information gathered from it, for the sending of unsolicited bulk or spam email;
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Make any public, business or commercial use of the Service or any part of the Service;
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Provide hypertext links, URL links, graphic links, hyperlinks or other direct connection for profit or gain to the Service without prior written permission of Company;
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Make the Service or any part of it available to any third party
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Use or process the Service or any part of the Service unfairly or for any illegal or immoral purpose; or
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Delete or obscure any copyright or other proprietary notice on the Service.
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10. Limited Liability
You agree and understand that Company does not state or claim any warranty for the quality of instruction delivered by any of its tutors. The Company strives to ensure that the information, training and instruction facilitated by the tutors is correct and accurate but does not guarantee or warrant its accuracy, adequacy, correctness, validity, completeness, or suitability for any purpose, and accepts no responsibility with respect to the information and coaching given by the tutors. The Company constantly updates, checks and scrutinizes the syllabus and curriculum delivered by the tutors however, the Company does not always guarantee the quality of lessons delivered to You.
At any instance of live interactive Sessions or Classes, if the tutor uses any abusive/offensive language or depicts any pornographic images/acts, please immediately inform the Company using the contact information provided below. The Company will make all efforts to take any and all necessary actions as per applicable law. However, the Company explicitly disclaims any liability or responsibility in the event of such a circumstance. Company will not be held responsible for any unethical, illegal acts performed by You on the advice of a tutor and it shall be the your responsibility to closely monitor Your activities while availing our Services.
In no event shall the Company be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or data use, incurred by you or any third-party, whether in an action in contract or tort, arising from your access to, or use of, our Services.
The Company facilitates providing music education, instruction and information on an "as is" basis and is liable only to provide its services with reasonable skill and care.
The Company's liability for any and all claims in the aggregate, arising out of or related to your use of our Services, shall not under any circumstances exceed the amounts actually paid by You to the Company for its Services. External Sites have not been verified or reviewed by Company and all use and access of External Sites is made at your own risk. "External Sites" means third party websites and online services to which the Service may link, including but not limited to Web/Video Conferencing, Online Classrooms, Social Media, Blogs, Forums & Discussion Boards, etc.
The Company gives no other warranty in connection with the Service and to the maximum extent permitted by law, Company excludes liability for:
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any loss or damage due to viruses or other malicious software that may infect a User's electronic equipment such as computer/laptop/mobile, software, data or other property caused by accessing, using or downloading information that may be a part of the Service, or any Communication (save that, where digital content supplied to You by Company or on behalf of Company through the Service causes damage to your digital content or devices You may be entitled to compensation or repair or replacement, in which case kindly inform to the Company); and
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all representations, warranties, conditions and other terms and conditions which but for this notice would have an effect
The Company also does not warrant that Service operation will be uninterrupted or error-free. The Company will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen contingency beyond the reasonable control of Company including Internet outages, communications outages, fire, flood, war or act of God.
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11. Amendments
Company retains the right to modify these Terms:
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in the event of amendments made due to legal changes, or changes to the Company's legal status;
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in the event of amendments made due to the laws of the country;
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in the event of technical necessity;
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in order to maintain, upgrade or alter Company operations;
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in the event of a change in market conditions;
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for the benefit of Users.
No amendment will take place if such amendment would substantially disrupt the contractual balance between the parties. Users will be informed of any amendments to the general Terms via the Website or via notice by email or in writing.
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12. Termination
Without limiting any other rights that Company may have, Company may remove, restrict, cancel or suspend access to and/or use of the Service and any part of it, if Company considers (in the sole discretion of Company) that You have breached any of these Terms.
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You may also terminate your agreement with Company by ceasing to access the Service, deleting all copies of the Service or part thereof within your control. Termination shall not affect any rights or remedies, which have accrued up to the time of termination
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13. Indemnity
You agree to indemnify and hold harmless Us, our contractors, licensors, respective directors, officers, employees and agents from and against any and all claims and expenses, including legal fees, arising out of their use of the Services, including but not limited to the violation of these Terms by Users.
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14. Severability
If any court or competent authority finds that any, or part of any provision of these Terms is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.
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15. Assignment
Any rights and licenses granted hereunder shall not be transferred or assigned by you but, shall be assigned by the Company. Any attempted transfer or assignment in violation hereof shall be considered as null and void.
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16. Waiver
No waiver of any terms of this agreement shall be treated as a further or continuing waiver of such term or any other term and the Company’s failure to assert any right or provision under this agreement shall not constitute a waiver of such right or provision.
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17. Government Laws and Jurisdiction
These Terms shall be governed by and construed in accordance with the Arbitration and Conciliation Act 1996, or such similar laws of India, which are not in conflict with each other. Such shall be subject to the exclusive jurisdiction of the competent courts of Bangalore, India.
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18. Contact
If you have any questions about these Terms, please contact us by email or postal mail on the following address:
Name: TAAQ Music Private Limited
Directors: Bruce Lee Mani & Rajeev Rajagopal
E-mail id: info@taaqademy.com
Address: 323, 7th B Main, 4th Block Koramangala, Bangalore - 560034